TERMS & CONDITIONS
SHIPPING & DELIVERY
DOMESTIC SHIPPING POLICIES
FREE STANDARD SHIPPING ON U.S. ORDERS OVER $50
Please allow 1-3 business days for your order to be processed and shipped. Standard shipments will ship via USPS, FedEx or UPS depending on your location. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority. You will receive a shipment notification email with tracking once your order has shipped.
SHIPPING RATES & DELIVERY
3-5 Business Days
2 Day Shipping
2 Business Days
1 Business Day
Orders placed for overnight service before 10:00 AM PST will ship out the same day and will arrive the following day (excluding holidays and weekends). Saturday delivery is not available at this time.
HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES
We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority.
INTERNATIONAL SHIPPING POLICIES
Please allow 1-3 business days for your order to be processed and shipped. International orders shipped via FedEx are typically delivered within 3-7 business days from the date that it is shipped, depending on your country and selected delivery service. For standard shipments through USPS, please allow 2-3 weeks for delivery. You will receive a shipment notification email with tracking once your order has shipped.
CUSTOMS, DUTIES & TAXES
We are not responsible for customs, duties, taxes or miscellaneous fees incurred from importing our products. All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by DOPE.
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
We reserve the right to change or update our shipping policies and procedures at any time without notification.
RETURNS // REFUNDS // EXCHANGES
Need a return? Visit our Returns Center.
We want you to be 100% satisfied with your purchase from DOPE. If for any reason you are not satisfied, we would be happy to exchange, refund or issue store credit for any returned merchandise.
Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all tags attached.
Any merchandise purchased at discount or on sale cannot be returned.
Gift cards are non-returnable and non-refundable.
Refunds are subject to a $4.99 processing fee.
Original shipping charges are non-refundable.
We reserve the right to correct, update or change our returns/refund/exchange policy at any time without notification.
All orders shipping to a California address are subject to a 9.25% sales tax fee. All orders shipping to an address outside California, are not subject to sales tax. All in-store purchases are subject to a 9.25% sales tax fee.
You acknowledge and agree that you are solely responsible for the accuracy and content of information, including but not limited to name, email, shipping address and billing address provided to us via our website or at our retail locations.
LIMITS ON PURCHASING
We do not authorize the purchase of our merchandise for resale purposes. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. We also reserve the right to limit or cancel orders which we deem, at our sole discretion, to be placed by dealers, resellers or distributors. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We also reserve the right to cease doing business with those customers violating this policy. We may modify this policy at any time without prior notice. This policy applies to all purchases made at our retail stores and on our online store. We reserve the right to correct, update or change information regarding this policy at any time without notification.
COPYRIGHT & TRADEMARK
All content contained on this website, including but not limited to logos, images, graphics, and text is the sole property of Dope and is protected by U.S. and international copyright law. Copy and print of pages of this website may be for personal, non-commercial use only. Use of our website, including reproduction and direct links, is strictly prohibited without prior written consent by owner.
THE TYPE OF INFORMATION COLLECTED
There are cases where DOPE may ask you for personal information, such as your name, address, telephone number, date of birth, email address, payment information, etc. We may do this for instance when you make a purchase through the Online Shop, respond to communications such as email, or for services that require registration such as to be included on our mailing list. We might also collect personal information from you about a third party, for instance if you ask us to ship product to a third party we may ask for the name, e-mail address, address, phone number, etc. of the recipient. That information will only be used for the specific purpose for which the information was provided and The Hundreds will not further contact the third party unless the third party contacts us.
We may use “cookies” to gather information about your visits to our website and to enhance your experience. Cookies are small text files that are stored on your computer’s hard drive and used by dope.com to enhance your shopping experience by speeding up the browsing experience and website performance. Cookies also are used to personalize your experience while using dope.com and remembering your information when you return to dope.com. You can turn off all cookies, in case you prefer not to receive them. You also can have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings. Please note that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it’s possible that you do not have access to some of the features on the website.
We may collect “click stream” data (e.g. server address, domain name, etc.) and demographic or 3rd-party audience data (such as age, gender and interests) with Google Analytics to better understand our audience. This information may be combined with information you have provided to us thereby enabling us to enhance your experience.
USE OF INFORMATION
SECURITY OF INFORMATION
The security of the information you provide to us is protected by various security measures we have implemented. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have special access rights and are required to keep the information confidential. Notwithstanding dope.com's efforts, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.
LINKS TO THIRD PARTIES
CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 et. seq. permits customers of DOPE who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address: Dope 1451 E 4th Street, Suite 103 Los Angeles, CA 90033. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow up to 30 days for a response.
LIMITATION OF LIABILITY
IN NO EVENT SHALL DOPE, ANY OF DOPE’s AFFILLIATES, OR ANY OF THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING FROM OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THIS WEBSITE.
Our site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection.
EPOD America LLC